Watch the MEDIACAST episode with Dr. Anmol Ahluwalia of Taj Mahal, New Delhi
This, the latest episode of the Mediacast podcast series from Mediabrief.com features an accomplished hospitality professional, eminently regarded and with more than two decades of rich experience – Dr Anmol Ahluwalia, Area Director – Operations and General Manager Taj Mahal, New Delhi.
Dr Anmol discusses the strategic management of one of India’s most prestigious hospitality brands. He outlines the core philosophy of the group through the acronym TAJ and what that represents for both – employees and guests alike, and how it defines the brand’s core identity. Also, how the company integrates inclusive luxury through its sustainability initiatives, and how the concept of ‘Taj-ness’ balances historical legacy with modern global traveller expectations. And more.
Click play to listen to Dr Anmol Ahluwalia of Taj Mahal, New Delhi on MEDIACAST podcast:
The episode explores how legacy institutions sustain relevance in a rapidly evolving hospitality landscape. Dr Anmol reflects on brand equity, crisis leadership and the discipline required to preserve trust across generations, especially during defining moments such as national disruptions and the pandemic.
From gastronomy to brand architecture, Dr Anmol reflects on signature restaurants such as Varq, House of Ming, Machan and Rick’s — and how culinary experiences build aspiration and loyalty. He also explains the distinct positioning of Taj and IHCL’s SeleQtions portfolio, and how marketing shifts across segments without diluting brand coherence.
The conversation also explores inclusive luxury. Under IHCL’s ESG framework, inclusion is embedded into operations, not treated as CSR. Progressive hiring, enabling infrastructure and a shift from “disability” to ability are reshaping culture and teams.
Sustainability is framed as integral to modern luxury — from EV mobility and green meetings to water recycling and responsible operations, woven into everyday guest touchpoints.
At its heart, the episode is about trust — how it is earned, protected and carried across generations — and why hospitality, when anchored in integrity, becomes part of national identity.
