Zomato has announced a zero-tolerance policy on the sale of analogue dishes by restaurants listed on its platform, with immediate effect. As part of the move, dishes that restaurant partners have declared as containing analogue dairy have been delisted from the platform.
Zomato said it reserves the right to remove any listing found to be in violation of the policy, describing the move as part of its focus on transparency and food quality.
Restaurant partners must take immediate corrective actions such as:
- Transitioning to natural dairy products
- Remove items containing analogue dairy products from the menu, in case an immediate transition is not feasible
- Reviewing product labels and ingredient declarations provided by suppliers to verify the ingredients being used and ensure accurate representation of the products listed on Zomato
Restaurant partners that remain non-compliant will be delisted from the platform.
This policy builds on Zomato’’s broader focus on healthier food choices and greater transparency for customers, consistent with applicable regulatory requirements.
Aditya Mangla, CEO, Zomato, said, “At Zomato, our core mission is better food for more people, and that means safeguarding customer health and upholding clear standards for what’s listed and served by our restaurant partners. This policy reflects that commitment, one we’re taking together with partners who share it.”
