Comfort-tech brand The Sleep Company has partnered with Unicommerce to strengthen its e-commerce operations as it continues to expand across digital and offline channels.
Known for introducing its patented SmartGRID technology to the Indian mattress market, The Sleep Company has a wide portfolio including mattresses, ergonomic chairs, recliners, sofas, pillows, mattress protectors and other comfort products.
To manage growing order volumes and multiple sales channels, The Sleep Company has deployed Unicommerce’s Uniware platform for order and warehouse management, creating a unified system to manage inventory and fulfill customer orders across its website and leading online marketplaces.
Beyond centralising orders and inventory through a unified platform, the implementation has been tailored to meet specific operational needs. This includes support for multipart shipments, enabling bulky or multi-item customer orders to be fulfilled through multiple packages when required, helping improve logistics efficiency. The solution also includes customised finance reporting, while intelligent courier selection capabilities are set to be introduced soon.
Priyanka Salot – Co-Founder – The Sleep Company, said, “Our focus has always been on delivering an exceptional customer experience, from product innovation to post-purchase fulfilment. As our business continues to grow, having the right technology backbone is essential to maintaining speed, accuracy and operational efficiency.
“Unicommerce’s platform gives us the flexibility and scalability we need to support our growth while continuing to deliver a seamless shopping experience for our customers,” Salot added.
Kapil Makhija – MD & CEO – Unicommerce, said, “The Sleep Company has built a strong brand by combining product innovation with a relentless focus on customer experience. We are delighted to partner with The Sleep Company and provide a technology foundation that simplifies current e-commerce operations and also supports future scale.”
