With multiple lenders and debt recovery agencies still following traditional means of collection and servicing, Pepper India Resolution – part of Pepper Group, global credit provider with experience in consumer lending and asset servicing across the residential and commercial property sectors since 2000, is on a mission to find new ways to finance ambition.
Pepper India Resolution has implemented LeadSquared to digitize their collections processes. From managing call center operations to implementing appropriate customer-centric collections strategies, LeadSquared technology is helping optimise the debt recovery process ensuring quick and efficient collection and building a unified customer experience.
Andrew Day, Pepper’s Global Chief Data Officer, said, “Pepper India Resolution has appointed LeadSquared to help us digitize key elements of our processes from managing our borrowers to optimizing our operations.
“LeadSquared will be a key part of our digital ecosystem that will enable us to build a great customer experiences and deliver value back to the business,” Day added.
Nilesh Patel, Co-founder & CEO, LeadSquared, said, “We are very proud to be associated with Pepper India Resolution- a global leader that provides a unique and diversified portfolio of financial services,” says “For any lending or debt servicing firm, implementing a comprehensive collections system is critical.
“Our goal has been to create a unified debt recovery customer management system and eventually help Pepper India Resolution enable faster collections with advanced automations and guided actions. Through our experience and product offerings, we look forward to empowering them to deliver greater customer success,” Patel added.