Investment in healthcare infrastructure and digitalization would play a crucial role in India’s growth story in the coming years, industry stalwarts opined at the Digital Transformation Summit, organized by the Internet and Mobile Association of India.
In his keynote address, MR Rangaswami, Managing Director, Sandhill Group, stressed on — increasing investment in health infrastructure and to give a boost to the health tech sector of the country.
Rangaswami, said, “India’s healthcare model is too frugal, it does not have the support mechanism, it does not have features and technologies that one could use today. At present, the government spends 1.2% of the GDP on healthcare infrastructure, if this percentage could be increased by few points one can envision a health center in every village in India.
“With the rollout of 5G, maybe with a few devices, maybe with an Aasha worker, connected with a doctor in real-time, the entire healthcare system may undergo a change, cutting down the physical barriers of visit.
“When we were hit by this black swan event, digitalization was upon us in full force. We were forced to kind of resort to a hybrid environment. Automation got accelerated in all the sectors—education, manufacturing, etc. In a way, I believe this disruption would help us increase productivity and take us to a new level,” Rangaswami added.
The business leaders were of the view that the need of the hour is to apply digital technology to internal processes (R&D, supply chain, finance, HR, IT) to generate a premium to the business and decrease costs of functions. Digital leadership, digital talent, digital culture would form the pillars of a digital organization moving ahead.
C K Venkataraman, Managing Director, Titan Company, said, “Our digital journey started many years back, with our over 15K sales staff across the country. As a result, navigating to the online platform entirely was quite smoother this time.
“We have about 20 million customers and with video calling, we were able to connect with them and did about 100 crores of sales as early as July 2020. In fact, online has helped in enriching customer experience and delivering personalized services to customers,” Venkataraman said.
Talking of leveraging technology to reinvigorate travel and tourism, which has been the hardest hit on account of the pandemic, Aloke Singh, CEO, Air India Express, said that we are on a cusp of a legacy change, ushering into the deep internet age. As we come out of this pandemic, we will see the entire landscape getting changed, with a change in demand and supply chains.
However, the rising digital usage will lead to a spike in cybercrimes, experts warned at the summit. Nappinai N. S, Advocate, Supreme Court of India and Founder,
Cyber Saathi, said, “Covid has increased cybercrimes. There are criminals who are spreading malware or hacking into your device. As our reliance on digital will increase, it would give birth to more and more cyber perpetrators.” Experts were of the view that to ward off certain cyberattacks, the need of the hour will be to strategize a robust cybersecurity framework.
The two-day event, which concluded today, saw about 2,000 delegates, comprising Chief Digital Officers, Chief Technology Officers and Chief Information Officers, 25 sessions, six tracks with over 70 speakers.