422% increase in telemedicine usage during covid reveals healthinsurance’s survey

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COVID-19 pandemic putting a spotlight on consumers’ healthcare behavior, according to a new healthinsurance.com national survey of 1,000 U.S. adults.

HEALTH INSURANCE & COVID-19

The pandemic is not only influencing what kind of health insurance many Americans have, but how they are using healthcare services. 48% say the pandemic has changed the way they use healthcare, with an additional 47% saying they have used telemedicine during the pandemic. That’s a 422% increase from the 9% that reported using telemedicine back in March. As open enrollment closes, 38% say have changed their insurance plan. In fact, 20% are increasing their coverage in response to the virus.

Key Takeaways:

  • 38% utilized the open enrollment period to change their health insurance plan
  • 20% increased their health insurance coverage due to COVID-19
  • 24% have or know someone who lost their health insurance during COVID-19
  • 42% don’t know what health insurance options are available to them should they become unemployed
  • 48% say COVID-19 has changed the way they use healthcare services
  • 47% have used telemedicine during the pandemic

COVID-19 IMPACT ON FAMILY & HOLIDAYS

While 48% admit the virus has caused tension in their family, 65% still plan to spend Christmas in person with family this year. But there’s one thing almost everyone can agree on: 89% are looking forward to saying goodbye to 2020 come December 31st.

Key Takeaways:

  • 48% say COVID-19 has caused tension in their family
  • 65% will spend Christmas in person with their family this year
  • 23% has had a family member request getting tested for COVID-19 before seeing them
  • 78% are not taking a winter vacation this year
  • 60% are not traveling this holiday season
  • 35% will travel by car this holiday season
  • 89% are looking forward to New Year’s Eve and saying goodbye to 2020

COSTS

Many Americans are concerned about unexpected medical costs. In fact, 35% are worried about contracting the virus because of treatment costs. An additional 54% say they don’t have enough money saved to cover costs if they were to get sick.

Key Takeaways:

  • 35% are you afraid of contracting COVID-19 due to cost of treatment
  • 54% don’t have enough money saved to cover medical bills should they contract COVID-19
  • 45% are struggling to pay their monthly bills

VACCINE

A COVID-19 vaccine has been approved, but many are still skeptical about its impact. 56% say they’ll still worry about COVID-19 even after the vaccine is made available. Another 52% say it will still be a year or more before life returns to “normal.”

Key Takeaways:

  • 56% will still worry about COVID-19 even after a vaccine comes to market
  • 36% think the concern about COVID-19 is over-exaggerated
  • 52% think it will take a year or more for life to return to “normal”
  • 43% think the COVID-19 vaccine should be mandatory for everyone
  • 93% think the COVID-19 vaccine should be free for everyone

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