Ofcom has shared its latest report on consumer complaints it received against major telecom and Pay-TV service providers. The latest report covers the three-month period from April to June 2016 (Q2), and includes complaints made about providers of landline telephone, home broadband, pay monthly mobile and pay TV services. Complaints figures are presented per 100,000 customers.
By publishing complaints data, Ofcom aims to give people who are looking for a new provider useful information for comparing companies’ performance. The quarterly reports also offer an incentive to providers to improve their performance.
The total volume of telecoms and pay TV complaints made to Ofcom reduced between Q1 2016 and Q2 2016, with declines in landline, broadband and pay-monthly mobile complaints.
Lindsey Fuss-ell, Director of Ofcom’s Con-sumer Group, said: “We expect pro-viders to make customer ser-vice and complaints handling top priorities. While complaints have gone down, providers must work harder to better serve their customers. Consumers have a right to expect good service and will rightfully complain when that standard isn’t met. If companies do fall short, we will step in and investigate, which can lead to significant fines.”
Author: Revati Nair
Revz to her friends, Revati is a graduate in Media and a shutterbug. She’s been writing for some time now, and has trained as a photojournalist with a leading daily newspaper too. Twitter: @NairRevati